Privacy Policy · Ghafoor Motors

This policy explains what information Ghafoor Motors, Tyres & Lubricant (“we”, “us”) collects when you use our website, book a service, or buy from us, and what we do with it. If you have any questions, contact us using the details at the end.

What we collect

Information you give us:

Your name and mobile number
Your vehicle details — registration number, make, model, year, and odometer reading
Your address and a map location, if you book a service at your place
What you buy, book, and the service history on your vehicle
Bank transfer reference details, if you pay that way

Information collected automatically:

Your device and browser type, and the pages you view on our site, through cookies and similar technology

Why we use it

To fulfil your orders and service bookings
To send you a one-time code to sign in, and messages about your order or appointment
To remind you by SMS when your vehicle is due for its next service
To answer your questions and provide support
To keep records for warranty, accounts, and tax purposes
To improve our website and understand what customers need

Who we share it with

We do not sell your information. We share it only with the services we need to run the business:

Our SMS provider, to send you codes and messages
Delivery couriers, to get your order to you
Our hosting and database providers, who store the site’s data securely
Government authorities, where the law requires us to

Cookies and tracking

We use cookies to keep you signed in, remember your basket and the car you’re shopping for, and to understand how the site is used. You can block or delete cookies in your browser settings, though parts of the site may not work as well.

How long we keep it

We keep your service history and account details for as long as you are a customer and for a reasonable period afterwards, so we can honour warranties and meet our accounting and tax obligations. You can ask us to delete your personal details at any time — see below.

Your choices

Ask us for a copy of the information we hold about you
Ask us to correct anything that is wrong
Ask us to delete your personal details (we may need to keep some records the law requires)
Stop marketing and reminder messages — reply STOP to any SMS, or tell us

Security

We take reasonable steps to protect your information, but no method of storage or transmission over the internet is completely secure.

Children

Our website is not directed at children under 18, and we do not knowingly collect their information.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.

Contact us

Ghafoor Motors, Tyres & Lubricant
107 D, P.E.C.H.S Block 2, Karachi
Phone / WhatsApp: 0331 2062624